SOC 43-4171 · Job decomposition
Receptionists and Information Clerks
What this job actually does, classified into Automate, Augment, and Human-only. Decomposed from 14 canonical roles mapped to this SOC across Nuvepro's real-world JD corpus.
Tasks drawn from the broader SOC minor group 43-41% because the exact SOC has thin coverage in our corpus.
910,180
U.S. employment
BLS OEWS
$38,010
Median annual wage
BLS OEWS
43%
AEI exposure
Anthropic Economic Index
270
Distinct tasks
From 14 roles
Task mix (by distinct task)
Automate · 29 (11%)
Augment · 175 (65%)
Human-only · 66 (24%)
Automate
12 of 29
AI does it end-to-end
- Participate in the timely and accurate completion of business processes and procedures13 jobs · 1 role · 92% confidence
- Perform cash posting according to department guidelines.10 jobs · 1 role · 80% confidence
- Direct documents to the appropriate parties.9 jobs · 1 role · 89% confidence
- Participate in employee surveys.9 jobs · 1 role · 78% confidence
- Process transactions accurately and on time.8 jobs · 1 role · 100% confidence
- Maintain patient recall and reschedule lists.7 jobs · 1 role · 71% confidence
- Input data into loan processing systems accurately and efficiently.6 jobs · 1 role · 100% confidence
- Maintain a tickler system for outstanding post-closing documentation, including collateral and exception monitoring.6 jobs · 1 role · 67% confidence
- Compile, distribute, administer, and score assessments.5 jobs · 1 role · 60% confidence
- Create, scan, and route documents or electronic forms.5 jobs · 1 role · 100% confidence
- Organize supporting provider documents.5 jobs · 1 role · 100% confidence
- Perform office duties such as making copies and sending faxes.5 jobs · 1 role · 100% confidence
Augment
12 of 175
Human + AI together
- Assist with referrals and pre-certifications at the time of encounter.13 jobs · 1 role · 100% confidence
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking13 jobs · 1 role · 100% confidence
- Check patients in for appointments and verify demographics accurately.13 jobs · 1 role · 100% confidence
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions13 jobs · 1 role · 100% confidence
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics13 jobs · 1 role · 100% confidence
- Maintain productivity and quality performance expectations.13 jobs · 1 role · 77% confidence
- Process multi-channel messages related to appointments, referrals, prescriptions, and complaints.13 jobs · 1 role · 100% confidence
- Read and interpret insurance responses.13 jobs · 1 role · 100% confidence
- Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence13 jobs · 1 role · 100% confidence
- Share industry knowledge to achieve common objectives13 jobs · 1 role · 100% confidence
- Support frontline staff with scheduled cash and non-cash transactions13 jobs · 1 role · 100% confidence
- Perform medical record maintenance and releases accurately.12 jobs · 1 role · 100% confidence
Human-only
12 of 66
Judgment, taste, accountability
- Participate in personal performance development13 jobs · 1 role · 92% confidence
- Resolve critical issues and report non-standard matters to management13 jobs · 1 role · 100% confidence
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters13 jobs · 1 role · 100% confidence
- Act as a brand ambassador for the business area, function, and the bank internally and externally.10 jobs · 1 role · 100% confidence
- Comply with the Bank Code of Conduct.10 jobs · 1 role · 100% confidence
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.10 jobs · 1 role · 100% confidence
- Meet or exceed individual targets.10 jobs · 1 role · 70% confidence
- Participate in knowledge transfer within the team and business unit.10 jobs · 1 role · 100% confidence
- Participate fully as a member of the team.9 jobs · 1 role · 100% confidence
- Participate in coaching sessions.9 jobs · 1 role · 100% confidence
- Participate in team meetings.9 jobs · 1 role · 100% confidence
- Participate in the performance management process.9 jobs · 1 role · 100% confidence
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