Nuvepro - Task Intelligence for the Enterprise
SOC 43-2011 · Job decomposition

Switchboard Operators, Including Answering Service

What this job actually does, classified into Automate, Augment, and Human-only. Decomposed from 151 canonical roles mapped to this SOC across Nuvepro's real-world JD corpus.

Tasks drawn from the broader SOC major group 43-% because the exact SOC has thin coverage in our corpus.

34,280
U.S. employment
BLS OEWS
$38,630
Median annual wage
BLS OEWS
39%
AEI exposure
Anthropic Economic Index
4419
Distinct tasks
From 151 roles
Task mix (by distinct task)
Automate · 454 (10%)
Augment · 2634 (60%)
Human-only · 1331 (30%)

Automate

12 of 454

AI does it end-to-end

  1. Maintain accurate records of client transactions and assigned monies.
    144 jobs · 2 roles · 81% confidence
  2. Organize work information to ensure accuracy and completeness.
    133 jobs · 4 roles · 95% confidence
  3. Check for client offers during outbound calling activities.
    115 jobs · 2 roles · 80% confidence
  4. Maintain travel itineraries.
    98 jobs · 3 roles · 100% confidence
  5. Process teller transactions.
    96 jobs · 2 roles · 88% confidence
  6. Complete standardized tasks under supervision.
    90 jobs · 2 roles · 100% confidence
  7. Prepare and submit expense reports for processing at the direction of the FA/PWA.
    89 jobs · 2 roles · 93% confidence
  8. Assist with general in-office support functions such as copying, filing, and scanning documentation.
    87 jobs · 2 roles · 97% confidence
  9. Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
    84 jobs · 2 roles · 99% confidence
  10. Schedule follow-up calls with FAs/PWAs/teams as needed.
    84 jobs · 2 roles · 100% confidence
  11. Document client interactions appropriately.
    78 jobs · 1 role · 100% confidence
  12. Prepare expense reports and manage the reimbursement process.
    78 jobs · 2 roles · 67% confidence

Augment

12 of 2634

Human + AI together

  1. Provide timely and efficient completion of client transactions.
    218 jobs · 2 roles · 100% confidence
  2. Serve as secondary contact for new account openings.
    218 jobs · 2 roles · 96% confidence
  3. Handle a proportionate volume of work based on branch demands.
    214 jobs · 2 roles · 100% confidence
  4. Offer applicable products and services to clients and prospects.
    192 jobs · 2 roles · 100% confidence
  5. Perform more complex transactions with assistance as necessary.
    137 jobs · 2 roles · 100% confidence
  6. Protect the Bank's assets in compliance with regulatory, legal, and ethical requirements.
    130 jobs · 3 roles · 93% confidence
  7. Comply with legal and regulatory requirements for the jurisdiction.
    129 jobs · 3 roles · 99% confidence
  8. Educate clients on digital self-service solutions, including ATMs, Online banking, and Mobile banking.
    122 jobs · 2 roles · 93% confidence
  9. Identify and report suspicious patterns of activity suspected to be related to money laundering.
    120 jobs · 3 roles · 100% confidence
  10. Support the team sales process through client outreach and outbound calls.
    102 jobs · 2 roles · 100% confidence
  11. Complete applicable training classes and web-based learning.
    93 jobs · 2 roles · 100% confidence
  12. Support Integrated Relationship Management (IRM) activities.
    93 jobs · 2 roles · 100% confidence

Human-only

12 of 1331

Judgment, taste, accountability

  1. Serve as secondary contact for problem resolution.
    218 jobs · 2 roles · 75% confidence
  2. Adhere to internal controls, operational procedures, and risk management policies.
    156 jobs · 2 roles · 63% confidence
  3. Work on Saturdays as directed by management.
    156 jobs · 3 roles · 100% confidence
  4. Attend sales, service, and product knowledge meetings.
    150 jobs · 2 roles · 100% confidence
  5. Follow the Bancorp Code of Business Conduct and Ethics and related policies.
    141 jobs · 3 roles · 99% confidence
  6. Avoid conflicts of interest.
    135 jobs · 3 roles · 100% confidence
  7. Deliver exceptional service to BMO customers and prospects.
    116 jobs · 2 roles · 100% confidence
  8. Handle all monies assigned properly.
    110 jobs · 2 roles · 100% confidence
  9. Deliver superior quality service to clients.
    104 jobs · 2 roles · 100% confidence
  10. Participate in Truist Retail Community Bank Leadership Routines.
    103 jobs · 2 roles · 100% confidence
  11. Act as a key member of a collaborative and versatile branch and market team.
    96 jobs · 2 roles · 100% confidence
  12. Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
    90 jobs · 2 roles · 84% confidence

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Employment + wages: BLS OEWS (national, detailed SOC).

Job exposure: Anthropic Economic Index, broad SOC bridge.

Task decomposition + classification: Nuvepro canonical task library (151 roles mapped to SOC 43-2011). Each task is classified by our automation classifier into Automate, Augment, or Human-only.