Nuvepro - Task Intelligence for the Enterprise
SOC 15-1231 · Job decomposition

Computer Network Support Specialists

What this job actually does, classified into Automate, Augment, and Human-only. Decomposed from 19 canonical roles mapped to this SOC across Nuvepro's real-world JD corpus.

Tasks drawn from the broader SOC subgroup 15-123% because the exact SOC has thin coverage in our corpus.

146,190
U.S. employment
BLS OEWS
$76,220
Median annual wage
BLS OEWS
29%
AEI exposure
Anthropic Economic Index
539
Distinct tasks
From 19 roles
Task mix (by distinct task)
Automate · 43 (8%)
Augment · 357 (66%)
Human-only · 139 (26%)

Automate

12 of 43

AI does it end-to-end

  1. Document processes and solutions to enhance team knowledge.
    24 jobs · 1 role · 71% confidence
  2. Monitor system performance.
    22 jobs · 2 roles · 97% confidence
  3. Apply software updates.
    10 jobs · 2 roles · 80% confidence
  4. Document processes and procedures to enhance team knowledge.
    8 jobs · 1 role · 88% confidence
  5. Perform routine software maintenance.
    8 jobs · 1 role · 75% confidence
  6. Document technical processes and procedures.
    7 jobs · 1 role · 86% confidence
  7. Escalate opportunities and issues according to established procedures.
    6 jobs · 1 role · 67% confidence
  8. Maintain a knowledge base with detailed documentation of resolved cases for future reference and self-service.
    6 jobs · 1 role · 67% confidence
  9. Perform application health checks.
    6 jobs · 1 role · 100% confidence
  10. Document failure analysis and final test findings.
    5 jobs · 1 role · 80% confidence
  11. Generate reports on network performance.
    5 jobs · 1 role · 100% confidence
  12. Generate reports on routine maintenance of network elements.
    5 jobs · 1 role · 100% confidence

Augment

12 of 357

Human + AI together

  1. Identify and resolve issues within multiple components of critical business systems.
    72 jobs · 1 role · 100% confidence
  2. Provide solutions to work-related problems.
    48 jobs · 1 role · 100% confidence
  3. Contribute solutions to work-related problems.
    39 jobs · 2 roles · 100% confidence
  4. Provide solutions to problems for the immediate team and across multiple teams.
    33 jobs · 2 roles · 100% confidence
  5. Collaborate with various teams to troubleshoot and resolve software-related challenges.
    26 jobs · 1 role · 81% confidence
  6. Identify and solve issues within multiple components of critical business systems.
    23 jobs · 1 role · 100% confidence
  7. Analyze system performance to identify operational issues.
    22 jobs · 1 role · 100% confidence
  8. Provide solutions to problems across multiple teams.
    21 jobs · 2 roles · 85% confidence
  9. Provide solutions to problems for the immediate team.
    21 jobs · 2 roles · 100% confidence
  10. Ensure applications run smoothly to support business operations.
    19 jobs · 1 role · 100% confidence
  11. Act as software detectives to identify and solve issues within multiple components of critical business systems.
    18 jobs · 1 role · 100% confidence
  12. Collaborate with team members to troubleshoot software problems.
    16 jobs · 1 role · 88% confidence

Human-only

12 of 139

Judgment, taste, accountability

  1. Engage with multiple teams and contribute to key decisions.
    39 jobs · 2 roles · 92% confidence
  2. Participate in team discussions and contribute to problem-solving.
    38 jobs · 1 role · 55% confidence
  3. Facilitate knowledge sharing sessions to enhance team capabilities.
    34 jobs · 1 role · 100% confidence
  4. Collaborate and manage the team to perform assigned work.
    25 jobs · 1 role · 100% confidence
  5. Participate actively in team discussions.
    18 jobs · 2 roles · 100% confidence
  6. Participate in team discussions.
    15 jobs · 1 role · 100% confidence
  7. Provide front office-specific support.
    14 jobs · 3 roles · 100% confidence
  8. Act as a contact point for stakeholders outside the immediate function.
    13 jobs · 3 roles · 100% confidence
  9. Advise and influence decision making within own area of expertise.
    13 jobs · 3 roles · 75% confidence
  10. Develop the support model and service offering to improve service to customers and stakeholders.
    13 jobs · 2 roles · 65% confidence
  11. Make team decisions as required.
    13 jobs · 2 roles · 100% confidence
  12. Partner with other functions and business areas.
    13 jobs · 3 roles · 100% confidence

Audit this role for your org

See which of these tasks your team is doing today, and how to ship the first AI-enabled version in 14 days.

Employment + wages: BLS OEWS (national, detailed SOC).

Job exposure: Anthropic Economic Index, broad SOC bridge.

Task decomposition + classification: Nuvepro canonical task library (19 roles mapped to SOC 15-1231). Each task is classified by our automation classifier into Automate, Augment, or Human-only.