SOC 15-1231 · Job decomposition
Computer Network Support Specialists
What this job actually does, classified into Automate, Augment, and Human-only. Decomposed from 19 canonical roles mapped to this SOC across Nuvepro's real-world JD corpus.
Tasks drawn from the broader SOC subgroup 15-123% because the exact SOC has thin coverage in our corpus.
146,190
U.S. employment
BLS OEWS
$76,220
Median annual wage
BLS OEWS
29%
AEI exposure
Anthropic Economic Index
539
Distinct tasks
From 19 roles
Task mix (by distinct task)
Automate · 43 (8%)
Augment · 357 (66%)
Human-only · 139 (26%)
Automate
12 of 43
AI does it end-to-end
- Document processes and solutions to enhance team knowledge.24 jobs · 1 role · 71% confidence
- Monitor system performance.22 jobs · 2 roles · 97% confidence
- Apply software updates.10 jobs · 2 roles · 80% confidence
- Document processes and procedures to enhance team knowledge.8 jobs · 1 role · 88% confidence
- Perform routine software maintenance.8 jobs · 1 role · 75% confidence
- Document technical processes and procedures.7 jobs · 1 role · 86% confidence
- Escalate opportunities and issues according to established procedures.6 jobs · 1 role · 67% confidence
- Maintain a knowledge base with detailed documentation of resolved cases for future reference and self-service.6 jobs · 1 role · 67% confidence
- Perform application health checks.6 jobs · 1 role · 100% confidence
- Document failure analysis and final test findings.5 jobs · 1 role · 80% confidence
- Generate reports on network performance.5 jobs · 1 role · 100% confidence
- Generate reports on routine maintenance of network elements.5 jobs · 1 role · 100% confidence
Augment
12 of 357
Human + AI together
- Identify and resolve issues within multiple components of critical business systems.72 jobs · 1 role · 100% confidence
- Provide solutions to work-related problems.48 jobs · 1 role · 100% confidence
- Contribute solutions to work-related problems.39 jobs · 2 roles · 100% confidence
- Provide solutions to problems for the immediate team and across multiple teams.33 jobs · 2 roles · 100% confidence
- Collaborate with various teams to troubleshoot and resolve software-related challenges.26 jobs · 1 role · 81% confidence
- Identify and solve issues within multiple components of critical business systems.23 jobs · 1 role · 100% confidence
- Analyze system performance to identify operational issues.22 jobs · 1 role · 100% confidence
- Provide solutions to problems across multiple teams.21 jobs · 2 roles · 85% confidence
- Provide solutions to problems for the immediate team.21 jobs · 2 roles · 100% confidence
- Ensure applications run smoothly to support business operations.19 jobs · 1 role · 100% confidence
- Act as software detectives to identify and solve issues within multiple components of critical business systems.18 jobs · 1 role · 100% confidence
- Collaborate with team members to troubleshoot software problems.16 jobs · 1 role · 88% confidence
Human-only
12 of 139
Judgment, taste, accountability
- Engage with multiple teams and contribute to key decisions.39 jobs · 2 roles · 92% confidence
- Participate in team discussions and contribute to problem-solving.38 jobs · 1 role · 55% confidence
- Facilitate knowledge sharing sessions to enhance team capabilities.34 jobs · 1 role · 100% confidence
- Collaborate and manage the team to perform assigned work.25 jobs · 1 role · 100% confidence
- Participate actively in team discussions.18 jobs · 2 roles · 100% confidence
- Participate in team discussions.15 jobs · 1 role · 100% confidence
- Provide front office-specific support.14 jobs · 3 roles · 100% confidence
- Act as a contact point for stakeholders outside the immediate function.13 jobs · 3 roles · 100% confidence
- Advise and influence decision making within own area of expertise.13 jobs · 3 roles · 75% confidence
- Develop the support model and service offering to improve service to customers and stakeholders.13 jobs · 2 roles · 65% confidence
- Make team decisions as required.13 jobs · 2 roles · 100% confidence
- Partner with other functions and business areas.13 jobs · 3 roles · 100% confidence
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