xAI· Operations· Palo Alto, CA
Hospitality Manager
Comp$92,000 – $138,000
Classified Tasks (24)
Automate 0%Augment 58%Human-Only 42%
Augment (14)
AI assists, human decides
Coordinate service operations for site meals across multiple concepts including high-volume food hall, quick service, full-service restaurants, and catering.
operational
Facilitate cross-site communication among hospitality outlets and teams.
communication
Manage scheduling and payroll for hospitality staff.
administrative
Ensure team completion of all mandatory company trainings.
administrative
Oversee menu accuracy across multiple service formats.
operational
Serve as site expert on point-of-sale systems, including implementation, daily upkeep, and functionality troubleshooting.
technical
Monitor quality and consistency of food products across all service locations.
operational
Train staff on customer service, allergen awareness, and nutritional information.
leadership
Coordinate and improve team time management and shift efficiency.
operational
Develop and execute financial plans for hospitality operations.
analytical
Create and maintain in-person and online training materials.
administrative
Develop and execute food service plans for site needs including new builds and launch operations.
operational
Develop and execute site communication strategies.
communication
Develop and implement customer service strategies and training programs across a 24/7 multi-outlet operation.
leadership
Human-Only (10)
Requires human judgment
Monitor and motivate hospitality staff to maintain performance and morale.
leadership
Engage with customers to ensure excellent customer service and resolve issues.
communication
Interview, hire, and onboard new hospitality staff.
leadership
Set and uphold customer service principles and standards across operations.
leadership
Set and enforce operational standards for hospitality activities.
operational
Maintain clean and safe workstations throughout the operation.
operational
Enforce proper food safety practices with staff and leads.
operational
Manage performance, conduct performance reviews, and implement corrective actions for hospitality staff.
leadership
Lead catering operations and execution.
operational
Ensure operational excellence and deliver quality food options to support employee morale and productivity.
operational
Job description
ABOUT xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: The role of the Hospitality Manager will be to provide the direction and management of the organization’s food and customer service activities. You will help develop and implement effective customer service strategies and training programs across a 24/7 multi-outlet operation. The duties of the Hospitality Manager will include but are not limited to: coordinating service operations for site meals across multiple concepts ranging from high volume food hall to quick service, full service restaurants and catering. Additionally, the position will be responsible for monitoring and motivating staff, ensuring excellent customer service, engaging with customers, cross site communication, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Hospitality Manager will support the mission by providing a foundation for excellent customer service, operational excellence and quality food options that boost morale and productivity within XAI. RESPONSIBILITIES: Oversee menu accuracy in multiple service formats Site expert on point of sale system from implementation to daily upkeep and functionality Set and enforces standards for hospitality operations Monitor quality and consistency of food products in all service locations Maintaining clean and safe work stations throughout operation Trains staff on customer service, allergen and nutritional awareness Enforces proper food safety practices with staff and leads Coordinates and enhances time management for team Develop and execute financial plan Hospitality operation Creation and maintenance of in person and online training materials Performance management for hospitality staff Develop and execute food service plans for site needs including new builds and launch operations Site communication strategies and execution Lead catering execution BASIC QUALIFICATIONS: Associate degree in hospitality management 7+ years of leadership experience within the food service industry in a high volume multi-concept operation PREFERRED SKILLS AND EXPERIENCE: Manager level food safety certification Experience opening new operations and/or creating operational procedures from the ground up for high volume, multi-unit establishments Beverage and wine knowledge including bar management and fundamentals Advanced understanding of modern marketing fundamentals and tools Advanced knowledge of customer service and safe kitchen operations <li