OpenAI· Hardware· San Francisco
Supply Chain Operations Program Manager, AI Infrastructure
Comp$177K – $285K
Classified Tasks (21)
Automate 0%Augment 48%Human-Only 52%
Augment (10)
AI assists, human decides
Define the operating model for new hardware introductions and production ramps
operational
Translate infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks
operational
Set the critical path for hardware programs
analytical
Proactively identify inflection points requiring decisions or investments to protect long-term scale, reliability, or cost targets
analytical
Translate engineering requirements into actionable, factory-ready plans with tier-1 manufacturing and integration partners
technical
Lead cross-functional build and debug cadences; ensure issues are owned, driven, and formally closed with root cause analysis and preventive actions
operational
Own end-to-end risk management including identification, mitigation planning, escalation, and executive-level communication
analytical
Surface systemic bottlenecks, inefficiencies, or failure modes and propose and implement durable solutions across process, tooling, and organizational interfaces
analytical
Build, formalize, and scale repeatable operating mechanisms to enable predictable, high-velocity hardware development
operational
Define requirements for operational systems (e.g., PLM enablement) and partner with internal teams to implement, test, and operationalize them
technical
Human-Only (11)
Requires human judgment
Act as the single-threaded owner for operational readiness across NPI and ramp, owning outcomes from early bring-up through sustained production
leadership
Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations
leadership
Make informed tradeoffs to balance schedule, quality, cost, and scalability
leadership
Escalate issues decisively to appropriate stakeholders and executives
leadership
Ensure hardware programs meet schedule, quality, cost, and scalability targets
operational
Influence manufacturing partners’ operational strategy by setting expectations on execution rigor, accountability, and continuous improvement
leadership
Drive overall NPI build readiness, including material accountability, manufacturing and test readiness, product data availability, factory infrastructure, and qualification plans
operational
Lead transition activities from NPI to mass production, partnering with Sustaining Operations to ensure seamless ownership transfer
operational
Drive factory and deployment ramp readiness, including throughput, site readiness, yield targets, quality controls, and reliability gates
operational
Establish clear scopes, roles, and responsibilities across internal teams and external partners to ensure clean execution boundaries
administrative
Build strong, trust-based relationships
communication
Job description
Supply Chain Operations Program Manager, AI Infrastructure | OpenAI Careers ## Supply Chain Operations Program Manager, AI Infrastructure Hardware - San Francisco Apply now(opens in a new window) **About the Team** OpenAI’s Hardware organization develops silicon and system-level solutions designed for the unique demands of advanced AI workloads. The team is responsible for building the next generation of AI-native silicon while working closely with software and research partners to co-design hardware tightly integrated with AI models. In addition to delivering production-grade silicon for OpenAI’s supercomputing infrastructure, the team also creates custom design tools and methodologies that accelerate innovation and enable hardware optimized specifically for AI. **About the Role** We are seeking a Operations Program Manager (OPM) to serve as the single-threaded operational leader for new hardware introductions (NPI) and production ramps across OpenAI’s AI infrastructure systems. This role combines hands-on execution with strategic ownership. You will be responsible for defining the operating model, aligning cross-functional stakeholders, setting the critical path, making informed tradeoffs, escalating decisively, and ensuring hardware programs deliver on schedule, quality, cost, and scalability. Success in this role requires comfort operating in ambiguity, influencing without authority, and driving alignment across internal teams and external partners—while keeping eyes firmly on long-term system scalability and repeatability. **In this role, you will:** Strategic & Leadership Ownership * Act as the single-threaded owner for operational readiness across NPI and ramp, accountable for outcomes from early bring-up through sustained production * Translate OpenAI’s infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks * Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations * Proactively identify inflection points where decisions or investments are required to protect long-term scale, reliability, or cost targets * Influence operational strategy with manufacturing partners by setting expectations on execution rigor, accountability, and continuous improvement Program Execution & Operational Excellence * Drive overall NPI build readiness, including material accountability, manufacturing and test readiness, product data availability, factory infrastructure, and qualification plans * Lead transition activities from NPI to mass production, partnering closely with Sustaining Operations teams to ensure seamless ownership transfer * Translate engineering requirements into actionable, factory-ready plans with tier-1 manufacturing and integration partners * Lead cross-functional build and debug cadences; ensure issues are clearly owned, aggressively driven, and formally closed with root cause and prevention * Drive factory and deployment ramp readiness, including throughput, site readiness, yield targets, quality controls, and reliability gates * Own end-to-end risk management—identification, mitigation planning, escalation, and executive-level communication * Surface systemic bottlenecks, inefficiencies, or failure modes; propose and implement durable solutions across process, tooling, and organizational interfaces * Build, formalize, and scale repeatable operating mechanisms that enable predictable, high-velocity hardware development Systems, Process & Partner Leadership * Define requirements for operational systems (e.g., PLM enablement), and partner with internal teams to implement, test, and operationalize them * Establish clear scopes, roles, and responsibilities across internal teams and external partners to ensure clean execution boundaries * Build strong, trust-based relationships wit