OpenAI· Technical Success· Tokyo, Japan
Solutions Engineer, Pre-Sales - Tokyo
Classified Tasks (30)
Automate 0%Augment 47%Human-Only 53%
Augment (14)
AI assists, human decides
Ensure developers and enterprises maximize benefit, value, and adoption from OpenAI models
technical
Identify the highest-value use cases and applications
analytical
Recommend architectural patterns to kickstart customer implementation and development
technical
Outline the product value proposition for prospective customers
communication
Clarify technical requirements for customer projects
technical
Answer product-related technical questions from customers
technical
Scope customer use cases
analytical
Design and deliver proof of concepts (PoCs)
technical
Explain standardized security and compliance collateral to customers
communication
Guide customers toward relevant resources (e.g., trust portal)
communication
Create documentation, guides, and FAQs based on pre-sales discoveries
administrative
Maintain and update documentation, guides, and FAQs related to pre-sales inquiries
administrative
Gather and relay customer feedback to internal stakeholders
analytical
Identify themes across customer feedback and incorporate them into product planning through internal channels
analytical
Human-Only (16)
Requires human judgment
Partner with customers to achieve tangible business value from ChatGPT and the OpenAI API
communication
Partner with senior business stakeholders to understand pre-sales needs
communication
Guide customers' AI strategy
leadership
Work with business and technical teams to demonstrate solution value
technical
Collaborate closely with Mid Market and Enterprise Sales teams
communication
Collaborate closely with Security teams
communication
Collaborate closely with Product teams
communication
Deliver an exceptional pre-sales customer experience
communication
Provide technical expertise during the pre-sales process
technical
Demonstrate how the ChatGPT business product can solve customers’ business needs
technical
Conduct product demos for prospective customers
communication
Serve as the first line of defense for security and compliance questions
operational
Escalate complex security and compliance requirements to appropriate internal teams
operational
Develop and nurture strong customer relationships during evaluation and purchasing
communication
Foster customer advocacy throughout the evaluation and purchasing process
communication
Represent the voice of the customer with internal teams
communication
Job description
Solutions Engineer, Pre-Sales - Tokyo | OpenAI Careers ## Solutions Engineer, Pre-Sales - Tokyo Technical Success - Tokyo, Japan Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. **About the Role** We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees **In this role, you will:** * Deliver an exceptional pre-sales customer experience. * Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions. * Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning. * Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience. **You might thrive in this role if you:** * Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product. * Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters. * Have a solid track record of delivering and scaling an exceptional pre-sales customer experience. * Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products. * Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders. * Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. * Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize. * Are personally committed to fostering the safe and ethical evolution of AI. **About OpenAI** OpenAI is an AI research and depl