OpenAI· Technical Success· San Francisco
Solutions Engineer, Pre-Sales
Comp$156.6K – $245K
Classified Tasks (28)
Automate 0%Augment 68%Human-Only 32%
Augment (19)
AI assists, human decides
Provide technical expertise during the pre-sales process.
technical
Outline product and solution value propositions to prospects and customers.
communication
Answer product, API, and LLM-related questions from prospects and customers.
technical
Demonstrate how OpenAI APIs and ChatGPT can meet customers’ business needs.
technical
Build and present demos showcasing OpenAI APIs and ChatGPT capabilities.
technical
Scope and document customer use cases.
analytical
Recommend architectural patterns to kickstart customer implementation and development.
technical
Provide in-depth technical advisory to customers.
technical
Create documentation, guides, and FAQs related to common pre-sales questions and requirements.
communication
Maintain and update documentation, guides, and FAQs throughout the pre-sales process.
administrative
Represent the voice of the customer with internal teams.
communication
Gather customer feedback during the pre-sales and evaluation process.
operational
Relay customer feedback to internal teams.
communication
Identify themes and trends across customer feedback.
analytical
Serve as the first line of defense for security and compliance questions.
technical
Explain standardized security and compliance collateral to customers.
communication
Guide customers toward relevant trust and compliance resources (e.g., trust portal).
operational
Work with business and technical teams to demonstrate solution value and support implementation.
operational
Ensure the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises.
technical
Human-Only (9)
Requires human judgment
Deliver an exceptional pre-sales customer experience for prospects and customers.
communication
Develop and nurture strong customer relationships during evaluation, validation, and purchasing.
communication
Foster customer advocacy.
leadership
Incorporate customer feedback and identified themes into product planning.
leadership
Escalate complex security and compliance requirements to appropriate internal teams.
operational
Partner with senior business stakeholders to understand their pre-sales needs.
leadership
Guide customers' AI strategy with senior business stakeholders.
leadership
Help customers transform their business through solutions such as customer service, automated content generation, and novel applications using OpenAI models.
leadership
Act as a trusted advisor and thought leader for customers to maximize value from models and products.
leadership
Job description
Solutions Engineer, Pre-Sales | OpenAI Careers ## Solutions Engineer, Pre-Sales Technical Success - San Francisco Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer you’ll help our customers transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. **About the Role** We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have foundational training in programming languages like Python or Javascript. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to