OpenAI· Technical Success· San Francisco
Solutions Engineer, Core Enterprise
Comp$221K – $245K
Classified Tasks (13)
Automate 0%Augment 62%Human-Only 38%
Augment (8)
AI assists, human decides
Collaborate with business and technical teams to demonstrate solution value and recommend architectural patterns to kickstart implementation and development
technical
Deliver an exceptional pre-sales customer experience by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
communication
Build and present demos that show how OpenAI’s suite of products meets customers’ business needs and delivers measurable business value
technical
Scope customer use cases and define implementation requirements and architecture patterns
technical
Provide in-depth technical advisory to customers during evaluation and validation phases
technical
Create and maintain documentation, guides, and FAQs related to common pre-sales questions and requirements
administrative
Gather and relay customer feedback to internal teams, identify themes across customers, and incorporate feedback into product planning
analytical
Serve as the first line of defense for security and compliance questions by explaining standardized collateral and guiding customers to relevant resources (e.g., trust portal)
operational
Human-Only (5)
Requires human judgment
Partner with senior business stakeholders to understand pre-sales needs, guide AI strategy, and identify highest-value use cases and applications
leadership
Develop and nurture strong customer relationships throughout the evaluation, validation, and purchasing process
communication
Foster customer advocacy by representing the voice of the customer with internal stakeholders
leadership
Escalate complex security and compliance requirements to the appropriate internal teams
operational
Work closely with Enterprise Sales, Security, and Product teams to coordinate customer engagements and internal support
operational
Job description
Solutions Engineer, Core Enterprise | OpenAI Careers ## Solutions Engineer, Core Enterprise Technical Success - San Francisco Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. **About the Role** We are seeking a solutions engineer to partner with our Enterprise customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Enterprise Sales, Security, and Product teams. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for Enterprise prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 8+ years of experience in a technical pre-sales or similar role, including 4+ years selling to Enterprise customers, managing C-level technical and business relationships with complex global organizations. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have foundational training in programming languages like Python or Javascript. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achi