OpenAI· Technical Success· San Francisco
Solutions Engineer, Core Digital Natives
Comp$174K – $245K
Classified Tasks (27)
Automate 0%Augment 70%Human-Only 30%
Augment (19)
AI assists, human decides
Understand senior stakeholders’ pre-sales needs and technical requirements
communication
Identify and prioritize the highest-value use cases and applications for customers
analytical
Collaborate with business and technical teams to demonstrate solution value
communication
Recommend architectural patterns to kickstart customer implementation and development
technical
Deliver pre-sales technical engagements and walkthroughs for prospects and customers
technical
Provide technical expertise on product, API, and LLM-related questions during evaluations
technical
Outline and communicate the value proposition of OpenAI’s suite of products to customers
communication
Build prototypes and demos that showcase OpenAI product capabilities
technical
Scope customer use cases, define requirements, and estimate implementation effort
analytical
Create documentation, guides, and FAQs addressing common pre-sales questions and requirements
administrative
Maintain and update pre-sales documentation and collateral as needs evolve
administrative
Foster customer advocacy by promoting successful customer outcomes internally
communication
Gather and relay customer feedback and feature requests to product and engineering teams
operational
Identify themes and patterns across customer feedback and surface actionable insights
analytical
Serve as the first line of defense for customers’ security and compliance questions
technical
Explain standardized security and compliance collateral to customers
communication
Guide customers to relevant security and trust resources (e.g., trust portal)
operational
Collaborate closely with Digital Native Sales, Security, and Product teams on deals and customer initiatives
communication
Enable developers and enterprises to maximize adoption, benefit, and value from OpenAI models
technical
Human-Only (8)
Requires human judgment
Partner with Digital Native customers to align OpenAI solutions with their business objectives
leadership
Guide customers’ AI strategy and recommend high-impact approaches
leadership
Present demos and technical solutions to customer stakeholders, including senior leaders
communication
Provide in-depth technical advisory to customers on solution design and integration
technical
Develop and nurture customer relationships throughout evaluation, validation, and purchasing processes
leadership
Represent the voice of the customer to internal teams and influence product and roadmap decisions
leadership
Incorporate customer feedback into product planning and pre-sales strategies
operational
Escalate complex security, compliance, or contractual requirements to appropriate internal teams
operational
Job description
Solutions Engineer, Core Digital Natives | OpenAI Careers ## Solutions Engineer, Core Digital Natives Technical Success - San Francisco Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. **About the Role** We are seeking a solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Digital Native Sales, Security, and Product teams. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for Digital Native prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 4+ years of experience in a technical pre-sales or similar role, selling to technology companies, managing C-level technical and business relationships with complex organizations. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have foundational training in programming languages like Python or Javascript. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve