OpenAI· Support Automation· San Francisco and Seattle
Software Engineer, Cooperative AI
Comp$230K – $385K
Classified Tasks (13)
Automate 0%Augment 92%Human-Only 8%
Augment (12)
AI assists, human decides
Build an AI-powered knowledge system that evolves and learns as products, systems, and customers change
technical
Leverage state-of-the-art models, technologies, and products to assist or completely automate robust operations supporting internal and external customers
operational
Support OpenAI customers and internal partners globally by powering systems for customer support, integrity, and product insights
operational
Iterate quickly and engineer systems for reliable long-term impact
technical
Identify similarities and patterns across different types of work and build simple primitives to apply knowledge across multiple domains
analytical
Design and build systems that demonstrate the leverage of well-designed AI-based implementations
technical
Develop internal customer-focused use cases (knowledge systems, automation systems, and automated agent systems) to prove impact and scale them
technical
Design and implement production-ready platform architecture that integrates new technologies and paradigms
technical
Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems
technical
Provide feedback to product and research teams and iterate on applying their latest models
communication
Design and maintain foundational data models, system architecture, and security to enable product development
technical
Experiment with and apply OpenAI's newest technologies to enable interactions and automations
technical
Human-Only (1)
Requires human judgment
Collaborate with engineers, data scientists, information systems architects, and internal customers to understand problems and implement effective solutions
communication
Job description
Software Engineer, Cooperative AI | OpenAI Careers ## Software Engineer, Cooperative AI Support Automation - San Francisco and Seattle Apply now(opens in a new window) **About the Team**The Cooperative AI team is scaling OpenAI with OpenAI. We are building an AI powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale. **About the Role** We’re looking for **Software Engineers** who're passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products. **In this role, you will:** * Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems * Collaborate closely with engineers, data scientists, information systems architects, and internal customers to understand their problems and implement effective solutions * Work with product and research team to share relevant feedback and iterate on applying their latest models **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damag