OpenAI· AI Success· San Francisco, New York City, and Remote - US
Scaled AI Success Engineer
Comp$185K – $260K
Classified Tasks (26)
Automate 0%Augment 69%Human-Only 31%
Augment (18)
AI assists, human decides
Drive account health and product adoption across assigned customers.
leadership
Ensure technical readiness for customer deployments.
technical
Identify new use cases and high-impact opportunities for customers.
creative
Deliver measurable business value using OpenAI platform capabilities.
operational
Lead configuration activities for customer integrations and deployments.
technical
Oversee deployment plans and timelines for production rollouts.
operational
Guide customers toward high-impact use cases that showcase platform value.
communication
Accelerate customer activation depth and adoption velocity.
leadership
Analyze logs, telemetry, usage patterns, and customer feedback to diagnose issues.
analytical
Form hypotheses from telemetry and customer data and recommend practical fixes.
analytical
Recommend optimizations on latency, reliability, model choice, prompting, cost efficiency, and rollout readiness.
technical
Translate customer goals into prioritized adoption plans, success milestones, and measurable KPIs.
operational
Conduct technical enablement and configuration guidance via 1:many education, repeatable playbooks, and selective 1:1 engagement.
communication
Identify repeatable use cases, barriers, and adoption patterns across customers.
analytical
Convert customer insights into scaled guidance, interventions, and customer value narratives.
communication
Build repeatable mechanisms such as playbooks, templates, health signals, intervention motions, and reporting to improve portfolio outcomes.
operational
Guide value realization and impact measurement by establishing baselines, defining KPIs, and providing ongoing usage and ROI reporting.
analytical
Identify opportunities for expansion by pinpointing where stronger adoption, new workflows, or technical optimization can unlock additional value.
analytical
Human-Only (8)
Requires human judgment
Serve as the primary post-sale technical point of contact for a portfolio of customers.
communication
Partner with customer teams to map workflows and understand context.
communication
Collaborate with Sales, Solutions Architecture, Product, and Research to align the customer experience across touchpoints.
communication
Act as a trusted advisor on deployment health, adoption strategy, and value realization for ChatGPT, API, Codex, and related capabilities.
leadership
Lead targeted interventions for launches, risk signals, escalations, renewal preparation, and expansion opportunities.
leadership
Execute adoption plans through direct engagement, scaled programs, and cross-functional support.
operational
Coordinate cross-functionally with Solutions Architecture, Product, Engineering, Account Directors, User Ops, and Education Programs to advance customer outcomes.
communication
Decide when to perform deep technical work independently and when to route or escalate to specialist partners.
leadership
Job description
Scaled AI Success Engineer | OpenAI Careers ## Scaled AI Success Engineer AI Success - San Francisco, New York City, and Remote - US Apply now(opens in a new window) **About the Team** OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. **About the Role** The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. **In this role, you will:** * Own post-sale technical success, adoption, and value realization across a large portfolio of customers, using customer context, product signals, and business impact to determine where to engage most deeply * Act as a trusted advisor on deployment health, adoption strategy, and value realization for ChatGPT, API, Codex, and related capabilities * Use logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and guide practical recommendations on latency, reliability, model choice, prompting, cost efficiency, and rollout readiness * Lead targeted interventions for moments that matter - launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities * Translate customer goals into prioritized adoption plans, success milestones, and measurable KPIs that can be executed through a mix of direct engagement, scaled programs, and cross-functional support * Conduct technical enablement and configuration guidance, balancing 1:many education and repeatable playbooks with selective 1:1 engagement when the customer moment warrants it * Identify repeatable use cases, barriers, and adoption patterns across customers, and convert those insights into scaled guidance, interventions, and customer value narratives * Coordinate cross-functionally with Solutions Architecture, Product, Engineering, Account Directors, User Ops, and Education Programs to keep customer outcomes moving forward * Know when to go deep independently and when to route or escalate to specialist partners for implementation-heavy or product-specific work * Build repeatable mechanisms - playbooks, templates, health signals, intervention motions, and reporting - that improve outcomes across the portfolio, not just on one account * Guide value realization and impact measurement through baselines, KPI definition, and ongoing usage / ROI reporting * Help drive expansion by identifying where stronger adoption, new workflows, or technical optimization can unlock additional value **You’ll thrive in this role if you:** * 6+ years of experience in technic