OpenAI· Marketing· San Francisco
Readiness & Enablement Lead, SMB Sales
Comp$239K – $265K
Classified Tasks (24)
Automate 0%Augment 71%Human-Only 29%
Augment (17)
AI assists, human decides
Build and scale global onboarding, training, quality, certification, and seller readiness operating systems across SMB sales vendors
operational
Design scalable readiness frameworks across vendors, regions, and sales motions
creative
Create role-based onboarding paths for vendor sellers
operational
Create knowledge checks for onboarding and ongoing readiness
operational
Define ramp time expectations and ramp targets for vendor sellers
analytical
Design enablement programs for new products, pricing changes, process updates, and motion launches
creative
Monitor ramp quality metrics to track seller progress during onboarding
analytical
Monitor certification program performance and outcomes
analytical
Monitor seller productivity curves to assess performance trends
analytical
Monitor early quality signals to detect performance risks
analytical
Identify performance risks early based on ramp, certification, productivity, and quality data
analytical
Create repeatable systems that accelerate seller ramp, improve seller performance, and maintain high quality
operational
Build dashboards that connect readiness metrics to seller performance and quality outcomes
technical
Build inspection mechanisms to evaluate frontline execution and readiness
operational
Build feedback loops that translate inspection findings into readiness improvements
operational
Create scalable knowledge systems to improve onboarding speed and knowledge retention
technical
Implement AI-enabled workflows to streamline onboarding, knowledge retention, and readiness inspection
technical
Human-Only (7)
Requires human judgment
Define pass/fail certification standards for seller certification programs
operational
Ensure vendor trainers can deliver readiness programs consistently and at scale
leadership
Travel to vendor sites to inspect frontline execution and calibrate quality firsthand
operational
Calibrate quality standards across regions, vendors, and sales motions
leadership
Partner with Vendor Managers, Sales Leadership, RevOps, Product, and Program Management to diagnose execution gaps
communication
Close execution gaps in collaboration with vendor leaders and cross-functional stakeholders
leadership
Design scalable commercial motions with Sales and vendor leadership to ensure sellers are prepared to deliver high-quality customer experiences
leadership
Job description
OpenAI Careers ## Readiness & Enablement Lead, SMB Sales Marketing - San Francisco Apply now(opens in a new window) **About the Team** The B2B Marketing team contributes to OpenAI’s broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform across SMB, enterprise, and developer audiences. The SMB Sales team is responsible for helping businesses around the world understand, adopt, and succeed with OpenAI’s products. As OpenAI scales across regions, vendors, and sales motions, we are building the operating systems that ensure our frontline teams can execute with consistency, quality, and speed. We partner closely with Sales Leadership, Vendor Management, Program Management, Revenue Operations, Product, and vendor leadership to design scalable commercial motions and ensure sellers are prepared to deliver high-quality customer experiences. Our work sits at the intersection of strategy, execution, and operational rigor. **About the Role** We are hiring a global Readiness & Enablement Lead to build and scale the onboarding, training, quality, certification, and seller readiness operating system across OpenAI’s outsourced SMB Sales vendor network. This is not a traditional training coordinator role. We are looking for a builder who can design scalable readiness frameworks, identify performance risks early, and create repeatable systems that help sellers ramp faster, perform better, and maintain high quality as the business evolves. This role is global by design. You’ll travel across vendor sites, inspect frontline execution, calibrate quality firsthand, and ensure consistent readiness standards across regions, vendors, and sales motions. The core principle is simple: training is not an event; readiness is a system. **In this role, you will:** * Build and scale global onboarding, readiness, and certification frameworks across SMB sales vendors, regions, and sales motions * Create role-based onboarding paths, knowledge checks, pass/fail standards, and ramp expectations for vendor sellers * Ensure vendor trainers can deliver readiness programs consistently and at scale * Design enablement for new products, pricing changes, process updates, and motion launches * Monitor ramp quality, certification performance, productivity curves, and early quality signals to identify risk early * Build dashboards, inspection mechanisms, and feedback loops that connect readiness to seller performance and quality outcomes * Partner with Vendor Managers, Sales Leadership, RevOps, Product, Program Management, and vendor leaders to diagnose and close execution gaps * Creating scalable knowledge systems and AI-enabled workflows that improve onboarding speed, knowledge retention, and readiness inspection **You might thrive in this role if you have:** * 8+ years of experience in sales enablement, readiness, onboarding, training operations, vendor enablement, or scaled commercial operations * Direct experience supporting outsourced sales teams, BPO environments, or large distributed sales organizations * Experience operating in software, SaaS, cloud, ads, or another high-velocity commercial environment * Proven ownership of onboarding, ramp quality, certification programs, and seller readiness outcomes * Strong understanding of sales funnel performance, quality frameworks, frontline coaching, and manager effectiveness * Executive presence, strong operational discipline, and the ability to influence vendor leaders and internal cross-functional stakeholders **Workplace & Location** This role will be based in San Francisco, CA or New York City. Relocation will be required for this role if you are not located in either of these locations, and regular travel will be part of this role. **Compensation Range:** $239K - $265K USD