OpenAI· Finance· San Francisco
Manager, Third-Party Risk Management (GTM)
Comp$162K – $180K
Classified Tasks (24)
Automate 0%Augment 83%Human-Only 17%
Augment (20)
AI assists, human decides
Lead day-to-day execution of customer risk reviews across global customer populations
leadership
Lead day-to-day execution of advertiser risk reviews across global advertiser populations
leadership
Lead KYC/KYB onboarding workflows for customers, advertisers, and suppliers
leadership
Lead sanctions screening operations for customer and supplier populations
leadership
Lead enhanced due diligence workflows for high-risk counterparties
leadership
Manage lifecycle risk operations from onboarding through monitoring, escalation, reassessment, and offboarding
operational
Monitor customer and advertiser activity for ongoing risk and compliance concerns
operational
Reassess counterparty risk profiles and adjust risk determinations as needed
analytical
Offboard customers, advertisers, or counterparties based on risk decisions and governance
operational
Oversee development of automated screening workflows for sanctions and adverse media detection
technical
Manage escalation processes for screening hits, adverse media, and suspicious indicators
operational
Conduct or coordinate adverse media reviews and document dispositions
analytical
Build and operationalize scalable customer risk and sanctions screening procedures and governance frameworks
operational
Design and improve onboarding workflows to increase efficiency and control effectiveness
operational
Integrate risk tooling into business processes at scale across GTM functions
technical
Lead integration and optimization of systems such as Salesforce, Persona, screening providers, workflow automation tools, and internal platforms
technical
Develop dashboards, metrics, service-level agreements (SLAs), and reporting mechanisms to provide leadership visibility into customer risk operations and screening effectiveness
analytical
Build repeatable operational playbooks for onboarding, sanctions screening, adverse media review, and escalation handling
operational
Identify opportunities to automate workflows and improve operational scalability while maintaining control effectiveness
analytical
Explore and deploy AI tools to enhance and streamline trade compliance and sanctions screening processes
technical
Human-Only (4)
Requires human judgment
Escalate and manage complex risk cases and adjudications across cross-functional stakeholders
leadership
Establish and govern disposition rules and approval authorities for screening outcomes
leadership
Partner with Legal, Security, Procurement, Finance, and GTM teams to embed risk controls into onboarding and operational workflows
communication
Support investigations and escalations involving sanctions concerns, suspicious activity, fraud indicators, regulatory inquiries, or customer misuse scenarios
analytical
Job description
Manager, Third-Party Risk Management (GTM) | OpenAI Careers ## Manager, Third-Party Risk Management (GTM) Finance - San Francisco Apply now(opens in a new window) **About the Team** OpenAI is building a world-class customer and ecosystem risk program to support our global growth across enterprise, API, advertising, and strategic partnership channels. We’re hiring a Third Party Risk Manager (GTM) to help scale customer risk operations, KYC/KYB onboarding, and sanctions screening across a rapidly expanding global customer and supplier ecosystem. **About the Role** This role is highly operational and cross-functional. You’ll work closely with Legal, Security, Finance, Procurement, GTM Systems, and Sales teams to operationalize scalable risk controls without slowing the business down. You’ll help design and improve onboarding workflows, drive customer and supplier sanctions screening operations, support complex escalations, and integrate risk tooling into business processes at scale. We’re looking for someone who combines operational rigor with strong judgment, systems thinking, and the ability to operate effectively in ambiguous, fast-moving environments. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Lead day-to-day execution of customer and advertiser risk reviews, KYC/KYB onboarding, sanctions screening, and enhanced due diligence workflows across global customer populations. * Manage lifecycle risk operations from onboarding through monitoring, escalation, reassessment, and offboarding for customers, advertisers, and strategic counterparties. * Oversee sanctions screening operations across both customer and supplier populations, including development of automated screening workflows, escalation management, adverse media review, and disposition governance. * Build and operationalize scalable customer risk and sanctions screening procedures and governance frameworks aligned to OpenAI’s risk tolerance and evolving regulatory expectations. * Partner closely with Legal, Security, Procurement, Finance, and GTM teams to integrate risk controls into onboarding and operational workflows. * Lead integration and optimization efforts across systems such as Salesforce, Persona, screening providers, workflow automation tools, and internal platforms. * Develop dashboards, metrics, SLAs, and reporting mechanisms to provide leadership visibility into customer risk operations and screening effectiveness. * Support investigations and escalations involving sanctions concerns, suspicious activity, fraud indicators, regulatory inquiries, or customer misuse scenarios. * Build repeatable operational playbooks for onboarding, sanctions screening, adverse media review, and escalation handling. * Identify opportunities to automate workflows and improve operational scalability without compromising control effectiveness. * Explore and deploy AI tools to enhance and streamline OpenAI’s trade compliance efforts. **You might thrive in this role if you have:** * 6+ years of experience in customer risk operations, KYC/KYB, AML, sanctions compliance, third-party risk management, or related operational risk functions, with a particular focus on building scalable sanctions compliance processes. * Experience operating scalable onboarding, screening, and case management workflows in high-growth environments. * Strong understanding of sanctions regimes, KYC/KYB requirements, AML concepts, export controls, adverse media screening, and customer due diligence frameworks. * Sophisticated understanding of how U.S. and international sanctions laws apply to multinational companies operating globally. * Experience integrating or optimizing systems such as Persona, Salesforce, OneTrust, workflow automation platforms, or similar operational tooling. * Strong analytical and operational pr