OpenAI· Technical Success· India - Remote
Manager, Solutions Engineering (India)
Classified Tasks (16)
Automate 0%Augment 13%Human-Only 88%
Augment (2)
AI assists, human decides
Ensure the safe and effective deployment of ChatGPT and OpenAI API applications.
technical
Oversee technical aspects of the sales process, including pre-sales solution design and technical validation.
technical
Human-Only (14)
Requires human judgment
Act as a trusted advisor and thought leader for customers to maximize developer and enterprise value from OpenAI models and products.
leadership
Own and elevate the technical aspects of OpenAI’s sales motion.
technical
Ensure customers realize maximum value, impact, and adoption from OpenAI models and platforms.
operational
Represent the voice of the customer and unify customer-facing technical teams around a cohesive experience across the entire customer lifecycle.
communication
Influence product direction and customer adoption strategies in the market.
leadership
Partner with post-sales teams to ensure continuity, trust, and long-term customer success.
operational
Lead and develop a high-performing team of Solutions Engineers.
leadership
Ensure the Solutions Engineering team delivers exceptional technical expertise, credibility, and measurable customer outcomes.
leadership
Partner with Sales, Solutions Architecture, Customer Success, Security, and Product to coordinate customer engagements.
operational
Craft and continuously refine the strategic vision for the Solutions Engineering function, aligning it with company objectives and client needs.
leadership
Lead and mentor the team through the entire sales cycle to drive seamless customer engagement, adoption, and scalability.
leadership
Collaborate with GTM, Product, Engineering, and Research to ensure synergy and cohesion in customer engagement strategies.
operational
Act as the escalation technical contact for key clients and maintain direct communication with executive-level stakeholders.
communication
Advocate for the effective and innovative application of OpenAI’s AI technologies across industry sectors.
communication
Job description
OpenAI Careers ## Manager, Solutions Engineering (India) Technical Success - India - Remote Apply now(opens in a new window) **About the team** The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. **About the role** We are seeking a Sales Engineering leader to own and elevate technical aspects of OpenAI’s sales motion. This role is responsible for ensuring customers realize maximum value, impact, and adoption from our models and platforms. You're a deeply technical, customer-obsessed leader who represents the voice of the customer and unifies our customer-facing technical teams around a cohesive, world-class experience across the entire customer lifecycle. This role is critical to the success of our go-to-market strategy and will have a meaningful influence on both the direction of our technology in the market and how organizations adopt it. You will oversee technical aspects of the sales process, spanning pre-sales solution design and technical validation. You'll also partner closely with post-sales teams as needed to ensure continuity, trust, and long-term success for our customers. You will lead and develop a high-performing team of Solutions Engineers who rely on your leadership to deliver exceptional technical expertise, credibility, and customer outcomes. This role works in close partnership with Sales, Solutions Architecture (post-sales), Customer Success, Security, and Product, and reports directly to the Head of Technical Success, APAC. This role is based in **Bangalore**. **In this role, you will:** * Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele. * Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability. * Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies. * Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders. * Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors. * Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success. **You’ll thrive in this role if you:** * Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike. * Are experienced in developing and executing large-scale technical success strategies. * Excel in motivating and steering a high-performing team, fostering both individual and collective excellence. * Have experience leading teams spanning across multiple APAC markets and geographies. * Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences. * Embody a customer-centric philosophy, motivating your team to embrace this ethos. * Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals. * Approach your work with humility, a collaborative spirit, and a continuous learning mindset. * Are adept at problem-solving, prioritizing effectively under pressure. * Are deeply committed to the ethical and safe advancement of AI technology. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intellig