OpenAI· Datacenter Design· San Francisco and Remote - US
Hardware Operations Technical Program Manager
Comp$225K – $335K
Classified Tasks (24)
Automate 0%Augment 54%Human-Only 46%
Augment (13)
AI assists, human decides
Coordinate supplier activities and supplier coordination for hardware programs.
operational
Plan deployment activities and deployment planning for hardware systems.
operational
Oversee manufacturing operations for hardware production readiness.
operational
Manage logistics for hardware transport and site delivery.
operational
Manage operational handoff to operations and sustaining teams.
operational
Understand hardware systems and technical system dependencies.
technical
Identify operational blockers and escalate them for resolution.
operational
Create scalable processes for high-volume infrastructure deployment.
operational
Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations.
operational
Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency.
analytical
Identify operational, technical, supplier, tooling, and process risks early in the program lifecycle.
analytical
Create and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythms.
operational
Ensure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency and issue resolution efficiency.
communication
Human-Only (11)
Requires human judgment
Drive execution across the lifecycle of AI infrastructure hardware programs.
leadership
Own cross-functional program execution for hardware readiness.
leadership
Manage rack-level integration of servers and related hardware.
technical
Execute field deployment tasks and field deployment schedules.
operational
Partner with hardware engineering, data center engineering, networking, supply chain, manufacturing, deployment, and operations teams to move programs from design intent to production readiness.
leadership
Drive accountability across teams to meet operational readiness milestones.
leadership
Drive end-to-end Hardware Operations readiness programs across servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.
operational
Lead cross-functional execution of Hardware Operations readiness initiatives to establish operational capabilities, tooling, documentation, staffing models, and workflows prior to production deployment.
leadership
Partner across internal teams and external suppliers to align on operational requirements, supportability, and readiness milestones.
communication
Drive mitigation plans, secure cross-functional alignment, and communicate risk status to executive stakeholders.
leadership
Lead cross-functional issue resolution during hardware deployment, validation, operational ramp, and sustaining operations to ensure rapid containment and corrective action development.
leadership
Job description
Hardware Operations Technical Program Manager | OpenAI Careers ## Hardware Operations Technical Program Manager Datacenter Design - San Francisco and Remote - US Apply now(opens in a new window) **About the Team** The Stargate team is responsible for building the physical infrastructure that powers OpenAI’s largest-scale AI systems. We design, deploy, and operate next-generation data center infrastructure across a rapidly expanding footprint, bringing together hardware, networking, facilities, supply chain, and deployment execution. This work sits at the intersection of advanced AI hardware and real-world infrastructure delivery. Our team turns compute requirements into deployable, reliable, and scalable systems that support frontier AI workloads. **About the Role** We are seeking a Hardware Operations Technical Program Manager to drive execution across the lifecycle of AI infrastructure hardware programs. In this role, you will own cross-functional program execution across hardware readiness, supplier coordination, deployment planning, rack-level integration, manufacturing operations, logistics, field deployment, and operational handoff. You will partner closely with hardware engineering, data center engineering, networking, supply chain, manufacturing, deployment, and operations teams to ensure critical infrastructure programs move from design intent to production readiness. This role is ideal for someone who can operate at both the technical and programmatic level: understanding hardware systems, identifying operational blockers, driving accountability across teams, and creating scalable processes for high-volume infrastructure deployment. **Key Responsibilities** * Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure. * Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations. * Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff. * Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones. * Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency. * Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication. * Lead cross-functional issue resolution efforts during hardware deployment, validation, operational ramp, and sustaining operations, ensuring rapid containment, corrective action development, and long-term process improvement. * Create and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythms. * Ensure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency, issue resolution efficiency, and operational maturity. **You Might Thrive in This Role If You** * Have experience driving complex hardware or infrastructure programs from development through production and deployment. * Are comfortable operating across engineering, manufacturing, supply chain, deployment, and operations teams. * Can understand technical system dependencies with