OpenAI· User Operations· San Francisco
Fraud Investigator, Account Integrity
Comp$252K – $280K
Classified Tasks (18)
Automate 0%Augment 56%Human-Only 44%
Augment (10)
AI assists, human decides
Conduct end-to-end investigations into suspicious or high-risk accounts, organizations, and transactions.
analytical
Identify fraud typologies such as account takeovers, credential theft, payment fraud, fake identities, promotion abuse, impersonation, and abuse of OpenAI products.
analytical
Review internal signals, behavioral data, customer information, and third-party intelligence sources to determine legitimacy and risk.
analytical
Leverage OpenAI’s internal tooling, data systems, and AI products to accelerate investigations and improve decision quality.
technical
Use data analysis, pattern recognition, and investigative workflows to uncover coordinated abuse or emerging fraud campaigns.
analytical
Continuously evaluate how AI can improve investigator productivity, speed, and precision.
technical
Help improve fraud detection frameworks, review workflows, and account integrity controls.
operational
Identify gaps in current processes and recommend scalable solutions.
analytical
Create playbooks, standard operating procedures, and investigative guidance for operational teams.
administrative
Provide feedback to Product and Engineering to reduce fraud attack surface at the source.
communication
Human-Only (8)
Requires human judgment
Lead complex investigations into stolen credentials, synthetic or deceptive accounts, payment fraud, coordinated abuse, impersonation, misuse of API access, and other high-risk behaviors.
leadership
Make enforcement recommendations including approvals, restrictions, suspensions, escalations, or enhanced review.
operational
Partner with technical teams to operationalize new signals, models, and automation capabilities.
communication
Own complex, sensitive, or high-visibility fraud investigations from intake through resolution.
leadership
Support escalations involving enterprise customers, strategic accounts, or novel abuse vectors.
communication
Partner cross-functionally with Legal, Security, Product, Sales, and Support to resolve issues quickly and accurately.
communication
Handle appeals and sensitive customer interactions where strong judgment is required.
communication
Partner closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls.
communication
Job description
Fraud Investigator, Account Integrity | OpenAI Careers ## Fraud Investigator, Account Integrity User Operations - San Francisco Apply now(opens in a new window) ## **About the Team** The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform. We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation across all of OpenAIs products. ## **About the Role** We’re hiring a Fraud Investigator to help safeguard OpenAI by identifying, investigating, and mitigating fraud and abuse across customer accounts, organizations, and platform usage. In this role, you will lead complex investigations involving stolen credentials, synthetic or deceptive accounts, payment fraud, coordinated abuse, impersonation, misuse of API access, and other high-risk behaviors. You will combine investigative judgment with deep analytical work, leveraging OpenAI’s internal tools, product signals, data systems, and emerging AI capabilities to detect threats early and make high-quality enforcement decisions. This role is ideal for someone who enjoys both hands-on investigations and using advanced tools to uncover patterns, scale operations, and improve how fraud is detected across a rapidly evolving platform. ***Note: This role may involve reviewing sensitive, confidential, or disturbing content.*** We use a hybrid work model of 3 days in the office per week in our San Francisco office. ## **What You’ll Do:** ### **Investigate Fraud and Protect the Platform** * Conduct end-to-end investigations into suspicious or high-risk accounts, organizations, and transactions * Identify fraud typologies such as account takeovers, credential theft, payment fraud, fake identities, promotion abuse, impersonation, and abuse of OpenAI products * Review internal signals, behavioral data, customer information, and third-party intelligence sources to determine legitimacy and risk * Make enforcement recommendations including approvals, restrictions, suspensions, escalations, or enhanced review ### **Use Advanced Tools and AI to Detect Threats** * Leverage OpenAI’s internal tooling, data systems, and AI products to accelerate investigations and improve decision quality * Use data analysis, pattern recognition, and investigative workflows to uncover coordinated abuse or emerging fraud campaigns * Partner with technical teams to operationalize new signals, models, and automation capabilities * Continuously evaluate how AI can improve investigator productivity, speed, and precision ### **Lead High-Risk Cases** * Own complex, sensitive, or high-visibility fraud investigations from intake through resolution * Support escalations involving enterprise customers, strategic accounts, or novel abuse vectors * Partner cross-functionally with Legal, Security, Product, Sales, and Support to resolve issues quickly and accurately * Handle appeals and sensitive customer interactions where strong judgment is required ### **Build Better Systems** * Help improve fraud detection frameworks, review workflows, and account integrity controls * Identify gaps in current processes and recommend scalable solutions * Create playbooks, SOPs, and investigative guidance for operational teams * Provide feedback to Product and Engineering to reduce fraud attack surface at the source ## **You Might Thrive If You…** * Have 5+ years of experience in fraud investigations, trust & safety, platform abuse, financial crime, ri