OpenAI· Support Automation· Seattle
Engineering Manager, Cooperative Systems
Comp$325K – $385K
Classified Tasks (13)
Automate 0%Augment 62%Human-Only 38%
Augment (8)
AI assists, human decides
2. Design and build AI-powered automation systems in close collaboration with internal users and customers.
technical
3. Design and implement end-to-end full-stack architectures and technical implementations.
technical
4. Develop and evolve developer tools, automation platforms, knowledge graphs, and data systems.
technical
5. Deploy systems directly to internal users and customers, gather real-world feedback, and iterate rapidly.
operational
7. Create systems that provide visibility and enable learning within hybrid human-AI workforces.
technical
9. Build model-powered, scalable automated workforce and knowledge systems that learn alongside humans.
technical
10. Develop autonomous systems that reason and perform operational work across finance, sales, customer support, integrity, product insights, and internal operations.
technical
11. Leverage real workloads from critical systems to derive product and industry insights.
analytical
Human-Only (5)
Requires human judgment
1. Lead and grow a small team to build applied AI systems for internal operations.
leadership
6. Engage with scaled human workforces to understand needs, validate solutions, and incorporate feedback.
communication
8. Partner with product, research, and operations teams to align priorities and integrate solutions.
communication
12. Partner globally with internal teams and external customers to operate in a fast feedback loop and iterate on solutions.
communication
13. Lead end-to-end development of new (0→1) systems from prototyping through production deployment.
leadership
Job description
Engineering Manager, Cooperative Systems | OpenAI Careers ## Engineering Manager, Cooperative Systems Support Automation - Seattle Apply now(opens in a new window) ### **About the Team** The Cooperative AI team is scaling OpenAI with OpenAI. We are building a model-powered scaled automated workforce and knowledge system that evolves and learns alongside a human workforce. By leveraging OpenAI’s state-of-the-art models and technologies, some already in production, others still in the lab, we develop systems that reason and work autonomously for a wide variety of operational work. We leverage real workloads for critical systems across finance, sales, customer support, integrity, product insights, internal operations, and more in order to drive insights into product and industry. We partner closely with internal teams and external customers globally, operating in a hyper-fast feedback loop where many of our users are just a few steps away. This proximity allows us to iterate quickly, validate impact in real time, and accelerate industry impacting learnings and systems builds. We are a highly multidisciplinary, self-contained team focused on transforming the workplace via smart systems, knowledge, scalable and reliable primitives that apply world-class AI capabilities across domains. Our mission is to learn fast and transform how humans collaborate with AI at scale. ### **About the Role** We are looking for a hands-on Engineering Manager to lead a small, fast-moving team building AI-powered automation systems that redefine how work gets done across OpenAI. This role sits at the intersection of applied AI, research, and product engineering. You’ll lead a team that builds systems that know how to learn from humans, and carry real workloads across, sales, support, finance, IT, and more, while staying deeply involved in the technical work. You will operate in a highly iterative environment, deploying systems directly to internal users, gathering rapid feedback, and evolving solutions in real time. This is a high-ownership role for someone excited about building 0→1 systems, working closely with customers, and shaping how AI transforms operational work at scale. ### **What You’ll Do** * Lead and grow a small team building applied AI systems for internal operations * Design and build AI-powered automation systems in close proximity to customers * Stay hands-on in architecture and implementation across the full stack * Develop evolving systems spanning developer tools, automation platforms, knowledge graphs, and data systems * Deploy systems directly to internal users and close customers to iterate rapidly based on real-world feedback * Engage frequently with scaled workforces to understand needs and validate solutions * Create systems for visibility and learning in hybrid workforces * Partner with product, research, and ops teams daily ### **You Might Thrive in This Role If You** * Have 12+ years of experience in engineering, including 3+ years of experience in engineering management, and at least 7 years as an IC engineer * Are a hands-on builder who enjoys operating across the stack * Have deep experience applying AI, and are ready to experiment with frontier approaches * Bring strong technical judgment across systems design, infrastructure, and full-stack development * Have built developer tools, internal platforms, or workflow automation systems * Enjoy frequent interaction with customers and thrive in feedback-driven development loops * Are comfortable with ambiguity and excited to operate in a rapidly evolving space * Have experience in operationally complex environments (e.g., logistics, support systems, internal tooling, warehouse automation, etc.) **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI syst