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OpenAI

Customer Success Manager Ads Solutions (Brazil) Sao Paulo

Classified Tasks (13)

Automate 0%Augment 46%Human-Only 54%

Augment (6)

AI assists, human decides

Guide advertisers through onboarding to ensure smooth setup on OpenAI’s advertising platform

operational

Launch advertiser campaigns and oversee campaign launches to ensure strong product adoption

operational

Analyze campaign performance and provide clear, actionable recommendations to improve outcomes

analytical

Identify opportunities to expand partnerships through increased product adoption and incremental investment

analytical

Surface advertiser feedback and insights to inform product improvements and long-term platform strategy

analytical

Build scalable processes and document best practices that support growth of the advertising ecosystem

operational

Human-Only (7)

Requires human judgment

Own relationships with a portfolio of advertising partners and act as their primary point of contact

communication

Manage a portfolio of partners and serve as a trusted advisor to help them achieve business objectives

communication

Support advertisers in growing their presence and investment on the advertising platform

communication

Partner cross-functionally with Sales to drive long-term partner growth

operational

Collaborate with Product, Analytics, Policy, and Operations teams to resolve partner issues and enhance platform value

operational

Maintain strong standards for user trust and platform integrity in advertiser interactions and campaign operations

operational

Inform development of products and solutions by deeply understanding advertisers’ businesses and needs

analytical

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/customer-success-manager-ads-solutions-(brazil)-sao-paulo/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Customer Success Manager, Ads Solutions (Brazil) | OpenAICareersCustomer Success Manager, Ads Solutions (Brazil)Ads Solutions - São PauloApply now(opens in a new window)About the teamOpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.About the roleWe’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.This role is based in our São Paulo, Brazil office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Portuguese and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. In this role, you’ll:Own relationships with a portfolio of advertising partners, serving as their primary point of contact.Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.Identify opportunities to expand partnerships through increased product adoption and incremental investment.Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.Surface advertiser feedback and insights to inform product improvements and long-term strategy.Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.You might thrive in this role if you:Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.Is comfortable interpreting performance data and translating insights into strategic recommendations.Has experience with data querying (e.g. SQL, advanced excel/GSheet).Communicates clearly and builds trust with both technical and non-technical stakeholders.Operates with ownership and accountability in fast-moving, evolving environments.Demonstrates sound judgment and a commitment to user trust and responsible platform growth.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discrimi
Source: OpenAI careers · scraped 2026-05-22
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