OpenAI

Ai Success Engineer Us Remote Remote Us

Comp$234K – $260K

Classified Tasks (23)

Automate 0%Augment 70%Human-Only 30%

Augment (16)

AI assists, human decides

Own account health, adoption velocity, and ongoing technical deployment success across assigned portfolio.

operational

Drive account adoption by accelerating activation and increasing customer activation depth.

operational

Conduct technical integration and enablement for customer implementations.

technical

Translate customer objectives into actionable adoption roadmaps with clear sequencing, milestones, and KPIs.

analytical

Maintain expertise in OpenAI products (API, agentic platform, Codex, ChatGPT Enterprise, etc.).

technical

Conduct technical enablement and configuration sessions across OpenAI products.

technical

Oversee deployment planning, rollout, and change management for customer implementations.

operational

Partner with Sales, Solutions Architecture, Product, Engineering, and Research to ensure a connected customer experience across touchpoints.

operational

Surface customer feedback, field patterns, and technical blockers to Product, Engineering, Solutions Architecture, and Research teams.

communication

Guide value realization and measure impact by establishing baselines, defining KPIs, and producing post-deployment reports.

analytical

Identify high-leverage expansion opportunities where OpenAI’s platform can power new workflows or lines of business.

creative

Serve as technical advisor for existing customer implementations by guiding and optimizing account setup and configuration.

technical

Deliver sustained program and product delivery to support long-term customer adoption.

operational

Drive workflow transformation by recommending and implementing AI-powered changes to customer processes.

creative

Ensure technical readiness of customers for adoption and deployment of OpenAI products.

technical

Help customers demonstrate tangible business impact through measurement, reporting, and case development.

analytical

Human-Only (7)

Requires human judgment

Act as the primary post-sales point of contact for OpenAI’s most important customers.

communication

Lead the technical relationship for post-sale customers and serve as their trusted advisor on deployment, adoption, and value realization.

leadership

Guide customers from first deployment through scaled enterprise adoption.

technical

Map customer workflows and embed with customer teams to identify and validate use cases and pain points.

analytical

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

communication

Build relationships with executive sponsors and technical stakeholders and align business goals with OpenAI capabilities.

leadership

Navigate cross-functional teams to keep stakeholders aligned, informed, and moving toward customer outcomes.

leadership

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-us-remote-remote-us/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer - US Remote | OpenAICareersAI Success Engineer - US RemoteAI Success - Remote - USApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.This is a fully remote role in the US. In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment and success across your portfolioBe an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across themIdentify and validate use cases by embedding with customer teams to understand workflows and pain pointsLead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planningBuild strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilitiesTranslate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIsPartner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomesGuide value realization and measure impact through baselines, KPI definition, and post deployment reportingFacilitate workshops on use case design, adoption best practices, champion building, and internal enablementHelp drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of businessServe as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions

Source: OpenAI careers · scraped 2026-05-22

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