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OpenAI

Ai Success Engineer Sydney Australia

Classified Tasks (20)

Automate 0%Augment 50%Human-Only 50%

Augment (10)

AI assists, human decides

Ensure technical readiness for customer deployments.

technical

Conduct technical enablement and configuration sessions across the product portfolio.

technical

Lead configuration and enablement efforts for customer implementations.

technical

Map customer workflows to identify integration and adoption opportunities.

analytical

Oversee deployment plans and lead customer rollout and deployment planning.

operational

Translate customer objectives into actionable adoption roadmaps with clear sequencing, milestones, and KPIs.

analytical

Surface customer feedback, field patterns, and technical blockers to internal teams and act as a cross-functional navigator to keep teams aligned and informed.

communication

Guide strategic use cases toward production.

technical

Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting.

analytical

Identify high-leverage expansion opportunities where the platform can power new workflows or lines of business.

creative

Human-Only (10)

Requires human judgment

Act as the primary post-sales point of contact for assigned customers.

communication

Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.

technical

Drive account health and increase adoption across assigned accounts.

operational

Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.

operational

Identify and validate use cases by embedding with customer teams to understand workflows and pain points.

analytical

Lead account-level coordination across multiple workstreams, including new product activation and change management.

leadership

Build strong relationships with executive sponsors and technical stakeholders and align business goals with OpenAI capabilities.

leadership

Partner with Sales, Solutions Architecture, Product, Engineering, and Research to ensure a connected customer experience across touchpoints.

operational

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

communication

Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup and configuration.

technical

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-sydney-australia/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer | OpenAICareersAI Success EngineerAI Success - Sydney, AustraliaApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.This role is based in Sydney, Australia.In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.Conduct technical enablement and configuration sessions across our broad product portfolio.Identify and validate use cases by embedding with customer teams to understand workflows and pain points.Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc..You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work.Deep, hands-on knowledge
Source: OpenAI careers · scraped 2026-05-22
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