OpenAI

Ai Success Engineer San Francisco San Francisco

Comp$234K – $260K

Classified Tasks (22)

Automate 0%Augment 73%Human-Only 27%

Augment (16)

AI assists, human decides

Drive account health and adoption across customer portfolios

operational

Ensure customer technical readiness for OpenAI platform deployments

technical

Deliver measurable value to customers through OpenAI platform implementations

operational

Map customer workflows to inform solution design and adoption roadmaps

analytical

Lead configuration of product integrations and account setups

technical

Oversee deployment plans and customer rollout activities

operational

Conduct technical enablement and configuration sessions for OpenAI products (API, agentic platform, Codex, ChatGPT Enterprise)

technical

Lead account-level coordination across multiple workstreams, including new product activation and change management

leadership

Translate customer objectives into actionable adoption roadmaps with clear sequencing, milestones, and KPIs

analytical

Partner with Solutions Architecture, Product, Engineering, and Research to surface customer feedback, field patterns, and technical blockers

communication

Act as a cross-functional navigator to keep internal teams aligned, informed, and progressing toward customer outcomes

leadership

Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting

analytical

Identify high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

creative

Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup and configuration

technical

Increase customer activation depth and accelerate adoption to achieve production deployments and tangible business impact

operational

Guide strategic use cases to production by providing technical, program, and advisory support

technical

Human-Only (6)

Requires human judgment

Serve as the primary post-sales technical point of contact for assigned customers

technical

Identify and validate new use cases by embedding with customer teams to understand workflows and pain points

creative

Partner with customer teams to map workflows and surface pain points

analytical

Build relationships with executive sponsors and technical stakeholders to align business goals with OpenAI capabilities

communication

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

communication

Drive expansions by pursuing identified opportunities within customer accounts

leadership

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-san-francisco-san-francisco/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer - San Francisco | OpenAICareersAI Success Engineer - San FranciscoAI Success - San FranciscoApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.This role is based in San Francisco (office 3x a week) and we provide relocation support to new employees.In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment and success across your portfolioBe an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across themIdentify and validate use cases by embedding with customer teams to understand workflows and pain pointsLead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planningBuild strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilitiesTranslate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIsPartner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomesGuide value realization and measure impact through baselines, KPI definition, and post deployment reportingFacilitate workshops on use case design, adoption best practices, champion building, and internal enablementHelp drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of businessServe as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as tec

Source: OpenAI careers · scraped 2026-05-22

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