OpenAI

Ai Deployment Manager Nyc New York City

Comp$162K – $230K

Classified Tasks (21)

Automate 0%Augment 38%Human-Only 62%

Augment (8)

AI assists, human decides

Design and deliver enablement experiences that support a repeatable adoption framework across OpenAI’s product suite.

creative

Design adoption interventions and structured enablement programs targeting durable, organization-wide adoption.

operational

Support internal enablement by educating internal teams on product capabilities and enablement patterns.

communication

Identify emerging customer use cases for new product surfaces.

analytical

Aggregate and gather customer feedback from trainings and enablement engagements.

analytical

Synthesize themes across customer accounts and relay insights to product and engineering teams.

analytical

Develop scalable enablement assets, playbooks, and best practices based on patterns observed across customers.

creative

Translate product capabilities into repeatable adoption frameworks and playbooks.

analytical

Human-Only (13)

Requires human judgment

Enable organizations to turn OpenAI products into sustained impact through services execution.

leadership

Help customers adopt and operationalize AI across their organizations.

operational

Partner with enterprise customers to translate OpenAI technology into durable capabilities via structured training, technical enablement, and services.

technical

Guide customers from experimentation to production to accelerate time-to-value and deepen product adoption.

operational

Drive customer activation, expand breadth and depth of product usage, and deliver measurable business value across product offerings including ChatGPT Enterprise and Agents.

operational

Lead live workshops and hands-on training sessions for audiences ranging from everyday business users to technical practitioners and executive leaders.

communication

Deliver professional services and adoption engagements for enterprise customers.

operational

Coach customers on applying OpenAI products effectively in real-world workflows.

leadership

Own outcomes related to activation and sustained usage by shaping enablement programs to drive measurable customer impact.

leadership

Serve as a Subject Matter Expert for designated product areas and develop and maintain deep product expertise.

technical

Lead customer enablement across the full customer lifecycle from initial onboarding through expansion, optimization, and long-term adoption.

leadership

Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops.

communication

Partner with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless pre-to-post-sale handoffs and a consistent customer experience.

operational

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-deployment-manager-nyc-new-york-city/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Deployment Manager - NYC | OpenAICareersAI Deployment Manager - NYCTechnical Success - New York CityApply now(opens in a new window)About the TeamThe AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class services execution.Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability - through structured training, technical enablement, and services.By helping customers move from experimentation to production, the ADM team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work.About the RoleThe AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering enablement experiences that support a repeatable adoption framework, driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise and Agents.This role blends strong product fluency, instructional design, and customer advisory. You will lead live workshops, deliver services, and design adoption interventions for audiences ranging from everyday business users to technical practitioners and executive leaders, helping customers understand not just what OpenAI’s products can do, but how to apply them effectively in real world workflows.Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate product features into tangible outcomes across teams and business functions. You will own outcomes related to activation and sustained usage by shaping how enablement drives measurable customer impact.This role is based in our New York City office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across business and technical teams within enterprise organizations.Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.Drive customer activation, sustained usage, and measurable business value through structured enablement programs designed for durable, organization-wide adoption.Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and a consistent customer experience.Develop scalable enablement assets, playbooks, and best practices based on patterns observed across customers, helping translate product capabilities into repeatable adoption frameworks.Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay ins

Source: OpenAI careers · scraped 2026-05-22

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