Anthropic· Security· Dublin, IE
IT Support Engineer
Classified Tasks (17)
Automate 0%Augment 71%Human-Only 29%
Augment (12)
AI assists, human decides
2. Diagnose and resolve issues on macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
technical
3. Troubleshoot device enrollment, configuration profiles, and policy enforcement
technical
4. Support access management and employee lifecycle workflows including onboarding, offboarding, and reorganizations
operational
8. Communicate technical information clearly to users of varying technical levels
communication
9. Write and maintain internal documentation such as runbooks, how-to guides, and knowledge base articles
communication
10. Analyze support request patterns, surface recurring issues, and identify opportunities for automation or systemic fixes
analytical
11. Streamline onboarding and other high-volume IT operations to support company scaling
operational
12. Automate repetitive IT processes, including using tools like Claude
technical
13. Develop and maintain scripts (Bash, Python) to automate repetitive tasks
technical
14. Maintain and improve device management, identity, and access systems
technical
15. Contribute to broader automation and operational improvement efforts
operational
17. Handle support challenges across the macOS environment while contributing to operational improvements that help the company scale
technical
Human-Only (5)
Requires human judgment
1. Triage and resolve hardware, software, networking, and account issues via the ticketing system, Slack, and in-person support
operational
5. Handle escalated incidents requiring cross-team coordination
leadership
6. Participate in an on-call rotation to address urgent issues outside business hours
operational
7. Provide hands-on support for user technology, AV systems, conference rooms, and printers
operational
16. Collaborate closely with IT Engineering and Security teams to resolve issues and implement infrastructure changes
communication
Job description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. Responsibilities End-User Support Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations requiring cross-team coordination Participate in an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation Communicate clearly with users of all technical levels Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves Operational Improvement Help streamline onboarding and other high-volume operations as the company scales Contribute to automation efforts Maintain and improve device management, identity, and access systems Assist with scripting (Bash, Python) to automate repetitive tasks You may be a good fit if you Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment Are an excellent communicator who genuinely enjoys helping people solve problems Have strong troubleshooting skills and are methodical, curious, and persistent Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android Have significant experience with Google Workspace administration Have experience with Slack administration — workspace management, permissions, and troubleshooting Have substantial experience supporting and administering additional SaaS tools Understand identity and access fundamentals — SSO, MFA, directory services Are familiar with MDM fundamentals and endpoint management concepts Have experience with basic scripting (Bash or Python) for automation Take ownership of problems and follow through until they're resolved Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?" Are organized enough to manage competing priori